Shipping

All prices on our website are exclusive of postage and packing which will be added at the checkout and charged at the following rates:

Delivery Times

All delivery times referred to above are estimates only, and we do not accept any liability for failure to deliver items within the stated delivery period.   Delivery times may may take longer than usual should they fall within a public holiday or during extreme weather conditions.  

If you have not received your item within the allocated time frame please contact us using our online form http://luxela.co.uk/contact.  

Please note that as part of our efforts to sustain environmentally friendly practices all order confirmation notes are sent electronically when your order has been accepted. Please ensure to enter the correct email address & additionally check your junk/spam box if you do not see the confirmation email. 

This can be printed for your reference at any time directly from your email. 

Exchanges

Exchange

To arrange an exchange to a different size of the same item, or for a different style.  Please contact us contact us to request the stock is set aside.  Items must be returned to receive refunds or exchanges.

Returns

Made to order headwear is non refundable, earrings and other intimate jewellery are non returnable for hygiene reasons.